Technical Support Analyst

Location: West Midlands

Salary: £37000

Contract Type: Permanent

Ref. 1178
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How would it make you feel, knowing you work for an ethically driven organisation who look to provide a range of essential services for society today?


If this is something which is important to your values and what you're looking for in your next career opportunity, this might be the role for you.


We are looking for a Technical Support Analyst who has a strong blend of both technical support skills and customer service skills. You'll be acting as a first point of contact to troubleshoot and resolve user problems across hardware, software and network issues. 


You'll need to be confident in guiding colleagues through troubleshooting steps and in using a ticketing system and a range of diagnostic tools. 


You'll also need to have experience across 2nd & 3rd line support roles using Windows, macOS and Android, Intune and Azure as well as knowledge of the ITIL framework. 


Qualifications wise, it would be fantastic if you held MCP, A+ or similar.


With a fantastic learning and development platform, and the chance to be part of a newly evolving team, this is a truly exciting position.


Salary: £37k

Location: West Midlands (onsite 5 days a week). You'll also need to hold a driving licence and have access to a vehicle to be able to drive to other sites where necessary.

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