Lead Functional Consultant – Total Connect

Location: 2 days a week onsite in either London, Tewkesbury, Chipping Sodbury or Wolverhampton

Job Purpose

We are looking for an experienced and visionary Lead Functional Consultant to guide Bromford’s adoption of Total Connect at scale. This is an exciting opportunity to lead a new team of functional consultants, shaping their industry-leading approach to Total Connect implementation and optimization.

Bromford’s Mission

It’s a unique time at Bromford as they embark on one of the most ambitious technology transformations to ever occur in the social housing industry. The motivation is driven by their simple, overarching belief:

We believe every customer deserves a safe, secure, and warm home. We ensure our homes meet these standards and more. Our goal is to provide homes that customers are proud of, that support their families, and help them achieve their aspirations.

To meet these goals, we recognize the need for a true technology evolution and a fundamental change in how they operate.

Your Role

In this role, you’ll be responsible for:

• Leading the Total Connect Functional Consultancy team, ensuring all functional consultants work collaboratively to achieve shared business goals.
• Partnering with the Head of ERP Solutions and Functional Consulting to establish the team’s operating model and ways of working, creating a sector-leading approach to functional consulting.
• Translating Bromford’s business strategy into effective, packaged Total Connect solutions.
• Owning and communicating the Total Connect roadmap, adopting the latest features and functionality to continually improve performance.
• Driving the integration of Total Connect with Microsoft D365 CE and F&O, ensuring alignment with Enterprise Asset Management and Work Order/Contract Management functionalities that underpin Bromford’s critical asset management and operational processes.
• Supporting the December 2025 go-live of Total Connect as we transition from the legacy Total Repairs system.
• Implementing the roadmap in collaboration with stakeholders, leading both continuous improvement and project-based initiatives.
• Acting as the “face” of Total Connect solutions, representing Bromford internally to senior leadership and externally to partners.
• Ensuring functional consultants support and resolve issues as part of a cross-functional support and improvement team.
• Managing, mentoring, and developing team members, including associates at the start of their careers.
• Building a culture of high performance, collaboration, and continuous improvement.
• Recruiting and retaining top talent while maintaining professional standards, including mandatory certifications and personal development plans.

Experience and Qualifications

• 5+ years of mastery in Total Connect.
• Proven experience leading teams of consultants.
• Demonstrated success working at scale (e.g., supporting 3,500+ colleagues, 80,000+ properties, 200,000+ customers).
• Expertise in integrating Total Connect with other platforms, including D365 CE and F&O.
• Familiarity with Enterprise Asset Management and Work Order/Contract Management processes.
• Experience in multiple full-lifecycle Total Connect implementations.
• Familiarity with continuous change environments.
• Housing experience is desirable but not essential with the right functional expertise.

Essential Qualities

We’re looking for someone who:

• Is an excellent communicator and problem solver.
• Demonstrates strong leadership and has the ability to influence stakeholders.
• Excels at solving complex problems with great attention to detail.
• Thrives under pressure, remaining clear and calm in challenging situations.
• Is a self-starter, capable of handling multiple tasks and shifting priorities.
• Places strong emphasis on customer and stakeholder satisfaction.

Revoco is working with Bromford in connection with these roles. When you apply for one of these roles Revoco will process your personal data as an independent data controller and you should check our privacy policy to understand how we will process your data. Bromford’s privacy notice for job applicants explains how they process your personal data.