Lead Functional Consultant - D365 F&O (Operations)

Location: 2 days a week in either London, Tewkesbury, Chipping Sodbury, or Wolverhampton

Job Purpose
We are looking for an experienced and visionary Lead Functional Consultant to guide Bromford’s adoption of D365 F&O (Operations) at scale. This is an exciting opportunity to lead a new team of functional consultants, shaping industry-leading approach to D365 implementation and optimization.

Bromford’s Tech Mission
It’s a unique time at Bromford as they embark on one of the most ambitious technology transformations to ever occur in the social housing industry. The motivation is driven by their simple, overarching belief:

We believe every customer deserves a safe, secure, and warm home. We ensure our homes meet these standards and more. Our goal is to provide homes that customers are proud of, that support their families, and help them achieve their aspirations.

To meet thesed goals, they recognise the need for a true technology evolution and a fundamental change in how they operate.

What does this mean in reality? Exponential growth of their tech team, utilizing best-in-class technologies and practices you’d expect from a cutting-edge tech company in 2025. Most excitingly, they are building out a Dynamics-focused ERP and Power Platform engineering team, for which this role is a key component.

Your Role
In this role, you’ll be responsible for:

• Leading the D365 F&O (Operations) Functional Consultancy team, ensuring all functional consultants work collaboratively to achieve shared business goals.
• Partnering with the Head of ERP Solutions and Functional Consulting to establish the team’s operating model and ways of working, creating a sector-leading approach to functional consulting.
• Translating Bromford’s business strategy into effective, packaged D365 F&O (Operations) software solutions.
• Owning and communicating the D365 F&O (Operations) roadmap, adopting the latest features and functionality, including AI.
• Leveraging Enterprise Asset Management and Work Order/Contract Management functionalities to optimize critical asset management and operational processes.
• Implementing the roadmap in collaboration with stakeholders, leading both continuous improvement and project-based initiatives.
• Acting as the “face” of D365 F&O (Operations) solutions, representing Bromford internally to senior leadership and externally to partners.
• Ensuring functional consultants support and resolve issues as part of a cross-functional support and improvement team.
• Managing, mentoring, and developing team members, including associates at the start of their careers.
• Building a culture of high performance, collaboration, and continuous improvement.
• Recruiting and retaining top talent while maintaining professional standards, including mandatory certifications and personal development plans.

Experience and Qualifications

• 5–10 years of mastery in D365 F&O (Operations).
• Expert experience in functional consulting, including leading consulting teams.
• Proven experience working at scale with Dynamics (e.g., supporting 3,500+ colleagues, 80,000+ properties, 200,000+ customers).
• Expertise in Enterprise Asset Management and Work Order/Contract Management functionalities within D365 F&O (Operations).
• Demonstrated ability to influence and present to senior leadership.
• Experience in multiple full-lifecycle D365 F&O (Operations) implementations.
• Familiarity with continuous change environments.
• Housing experience is desirable but not essential with the right functional expertise.

Essential Qualities
We’re looking for someone who:

• Is an excellent communicator and problem solver.
• Demonstrates strong leadership and has the ability to influence stakeholders.
• Excels at solving complex problems with great attention to detail.
• Thrives under pressure, remaining clear and calm in challenging situations.
• Is a self-starter, capable of handling multiple tasks and shifting priorities.
• Places strong emphasis on customer and stakeholder satisfaction.