Transformation Programme Lead – Hospitality/Retail
London (Hybrid - 3 days on-site)
£80,000–£90,000 + Benefits | Permanent

A leading UK brand is seeking an experienced Transformation Programme Lead to drive a high-profile portfolio of strategic change initiatives across its national operation.

You’ll play a key role in leading cross-functional delivery – partnering with teams across operations, tech, food, marketing, and more – to shape and deliver business-critical transformation. This role offers a unique opportunity to work at pace in a well-known, guest-focused brand undergoing ambitious growth.

About You:

• Proven experience leading cross-functional, enterprise-level change in hospitality or retail

• Strong strategic mindset, with the ability to translate vision into clear delivery plans

• Comfortable working hands-on in fast-paced, ambiguous environments

• A natural relationship builder, able to influence stakeholders from front-line teams to Exec level

• Experience in food development, menu launches, service design or guest experience a plus

You’ll be joining a high-impact transformation team, taking ownership of delivery governance, operational integration, and long-term change planning. If you’re driven by real-world impact and ready to lead from the front — we’d love to hear from you.