We are currently looking for a Service Desk Analyst to join a fantastic client of ours in the Retail sector supporting over 2500 staff across head office, various locations and remotely. 

This position requires someone on site 5 days per week in West London.

Paying competitive salary plus bonus and benefits and NO on-call/out of hours. 

What they want from you…

• Experience supporting a high volume of end users, in a fast-paced environment.
• Can offer top-class customer service and communication skills over the phone, in writing and face-to-face.
• Proficiency in Windows 10 and Office 365.
• Comfortable using Active Directory.
• Have a history with creating and managing tickets, ideally with ServiceNow.

What they can offer you…

• A competitive salary, based on your experience.
• A clear progression path, offering training in new technology along the way.
• A generous benefits and bonus package.

For more information please get in touch.