Service Delivery Manager, Jobs, 845
Service Delivery Manager

Location: London

Contract Type: Permanent

Ref. 845

Service Delivery Manager




We are currently looking for a Service Delivery Manager working with a household name retail client of ours, with the role sitting within Technology. They're looking for someone with a deep understanding and (ideally) experience of working within Digital/E-Commerce or Cloud platforms. You will be responsible for all stages of service within the lifecycle driving service excellence with a blend of ITIL and Agile. 

The successful applicant will possess the following;

- Ideally 5+ years in Service Delivery. 

- Ideally 5+ years within an IT / Technology department. 

- Experience supporting Digital/E-Commerce or Cloud platforms.

- Good understanding of ITIL and Agile methodologies/processes. Ideally certification. 

- You will be comfortable with transitional activities, incident and problem management, ensuring teams adhere to operational processes and drive service excellence, service review, define SLA's, risk and change management, 

- You will have excellent communication skills and stakeholder management. 


If you can see yourself owning this role, please let me know and apply above!

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