Customer Success Analyst

Location: West Midlands

Salary: £24,000 - £27,000 + Benefits

Contract Type: Permanent

Ref. 964

We’re looking for an individual to join a leading and growing UK Tech company's customer support team to work on helping their customers get the most out of their SaaS product to ensure it delivers the greatest value for their customers and retains them as loyal advocates.

This is an excellent opportunity to start early with a tech start-up in an exciting role that will have a direct impact on customers and users.

 

Why work here:

  • You will get direct access to their customers, be able to release your own creative flair and make plans to promote future success
  • Developing free trails of software, help new and trail users understand the benefits of their software
  • Be exposed to first-class training on the software product
  • Be immersed in a real-life learning company culture where everyone's opinions and ideas are heard
  • This opportunity will give you the chance to become a Product Owner/Manager or Project Manager within the Tech world!

Responsibilities

  • Analysing Saas software features using analytic tools such as UserPilot or Google Analytics
  • Working to improve feature adoption of the software with customers
  • Supporting with any new features/new product releases
  • High visibility among customers and users of the software

Essential Requirements

  • Good communicator
  • Have an interest in UE (User Experience) in software
  • Great written skills
  • Good at analysing and interpreting data
  • IT literate
  • Willingness to learn

 

Hit apply or reach out to Matt Davies to discuss this opportunity in further detail.........

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