Customer Service Manager – Leading Bristol Scale-up

Are you an experienced Customer Service professional looking to advance your career?

Do you want to work with one of Bristol’s leading scale-ups?

We’re working with one of Bristol’s most exciting scale-ups in their search for a Customer Service Manager to join their newly established customer support team. You’ll be a key part of how the team is shaped and will have a lot of autonomy to build this function out as your own.

Some of what you’ll be doing:

• Day to day support and management of the customer support/service team
• Designing and implementing processes and best practices
• Supporting with escalation issues
• Setting and managing KPI’s

What we’re looking for:

• Previous management experience in a customer service/support role
• Experience with implementing support processes and procedures
• A confident communicator, both verbal and written
• Ideally, experience with both B2C & B2B customers/users

In return, you’ll get:

• A competitive salary
• 10% pension contribution
• Private medical insurance
• Extended parental leave
• 25 days holiday + bank holidays

Interested to learn more? Hit apply or reach out to Harry to discuss the role in more detail.