Customer Service Manager, Jobs, 612
Customer Service Manager

Location: Bristol

Contract Type: Permanent

Ref. 612

Customer Service Manager – Leading Bristol Scale-up

 

Are you an experienced Customer Service professional looking to advance your career?

Do you want to work with one of Bristol’s leading scale-ups?

 

We’re working with one of Bristol’s most exciting scale-ups in their search for a Customer Service Manager to join their newly established customer support team. You’ll be a key part of how the team is shaped and will have a lot of autonomy to build this function out as your own.

Some of what you’ll be doing:

  • Day to day support and management of the customer support/service team
  • Designing and implementing processes and best practices
  • Supporting with escalation issues
  • Setting and managing KPI’s

What we’re looking for:

  • Previous management experience in a customer service/support role
  • Experience with implementing support processes and procedures
  • A confident communicator, both verbal and written
  • Ideally, experience with both B2C & B2B customers/users

In return, you’ll get:

  • A competitive salary
  • 10% pension contribution
  • Private medical insurance
  • Extended parental leave
  • 25 days holiday + bank holidays

Interested to learn more? Hit apply or reach out to Harry to discuss the role in more detail.

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