Business Change Lead (Change Management) – Hospitality/Retail
London (Hybrid – 3 Days On-Site)
£85,000–£95,000 + Benefits | Permanent

A leading UK brand is looking for a Business Change Lead to shape and deliver people-focused change across a major transformation programme. 

This is a unique opportunity to take ownership of enterprise-wide change strategy - from customer/operational innovation and digital guest experiences to operational service model redesign. You’ll work cross-functionally to ensure new ways of working land effectively and deliver lasting impact across numerous sites and central teams.

About You:

• 6+ years of experience in Business Change/Change Management (not Project Management) or Change Transformation leadership

• Proven track record delivering change across cross functional hospitality or retail programmes

• Strong stakeholder engagement skills — from boardroom to frontline

• Strategic and hands-on: capable of designing change frameworks and rolling up your sleeves to make it real

• Experience embedding change in service model redesign, guest tech, or multi-site operations a plus

If you're passionate about people-led transformation, thrive in a fast-paced and customer-first environment, and want to drive meaningful, lasting change — we want to hear from you.